Shipping options
Free standard shipping on all orders over $75.
Processing time
Standard orders
1-2 business days
Personalized items
2-3 business days
Personalized items require extra time for engraving and quality checks.
Order tracking
Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order anytime at lilpawz.com/track.
Track my order
International shipping
We ship to Canada, United Kingdom, Australia, European Union and more. Delivery takes 10-21 business days.
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & exchanges
How to start a return
To start a return, email us at returns@lilpawz.com with your order number and reason for return. We'll send you a prepaid return label within 1 business day.
Contact usFrequently asked questions
When will my order ship?
Most orders leave our workshop within 1-2 business days. Personalized items take 2-3 business days before they ship.
Can I change or cancel my order?
If it hasn't started production yet, yes — contact us as soon as possible and we'll update or cancel it.
Do you ship to P.O. boxes?
Yes, standard shipping supports P.O. boxes. Expedited and overnight shipping may require a physical address.
What if my package is lost?
Contact us and we'll open an investigation with the carrier and make it right — either a replacement or a refund.
How long do refunds take?
Once we receive your return, refunds are processed within 3-5 business days back to your original payment method.
Still have questions?
Our team is here to help — usually within a few hours.