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Yes — every order over $75 ships free within the US. Orders under $75 have a flat shipping rate calculated at checkout.

Most orders leave our workshop within 1-2 business days. Standard shipping then takes 3-5 business days; personalized items add 1-3 extra days for engraving or printing before they ship.

We currently ship to the US and Canada. International rates and delivery times are calculated automatically at checkout based on your address.

You'll get a shipping confirmation email with a tracking link as soon as your order ships. You can also find tracking under Orders in your account.

If your order hasn't started production yet, we're happy to change or cancel it — just contact us as soon as possible. Once an item is personalized or has shipped, we're no longer able to make changes.

First, check around your delivery location and with neighbors, since carriers sometimes mark packages delivered a little early. If it doesn't turn up within 48 hours, contact us and we'll open an investigation with the carrier.

Yes, standard shipping supports PO Boxes. Expedited shipping methods may require a physical address instead.

Choose "Subscribe & Save" instead of "One-time purchase" on any eligible product, pick a delivery frequency, and we'll automatically send it again on that schedule — with a discount applied every time.

Subscribers save on every recurring order. The exact discount is shown right on the product page next to the Subscribe & Save option.

Yes. Pick from every 2, 4, 6, 8, or 12 weeks when you subscribe, whatever suits your pet's needs.

Yes — there's no commitment. You can skip an upcoming delivery, pause your subscription, or cancel entirely from your account, any time.

Go to Subscriptions in your account dashboard to see upcoming deliveries and manage frequency, payment, or cancellation.

Yes, you can update the card on file for your subscription any time from your account without affecting other orders.

We'll automatically retry the charge and email you if we need an updated payment method, so your delivery isn't missed.

Each product is subscribed to individually, but you can stagger multiple subscriptions to arrive on the same schedule if you'd like them to ship together.

If a product's price changes, we'll always notify you by email before your next order ships, so there are never surprise charges.

Look for the "Personalize this item" option on the product page — it only appears on items we're able to personalize, like collars, tags, and bandanas.

Depending on the product, you can add a custom name or text, choose a lettering style, write a short gift message, and upload a photo or logo to reference.

PNG or JPG files up to 5MB. Upload it right on the product page and our team will use it to personalize your item.

Personalized items typically take 1-3 extra business days to make before they ship, on top of standard shipping time.

Contact us right away — if your order hasn't gone into production yet, we can fix it. Once it's in production, corrections may not be possible.

The style cards on the product page show a live sample using the name and text you enter, so you can see roughly how it'll look before you check out.

Because they're made specifically for you, personalized items can only be returned if they arrive damaged or with an error on our part.

Some personalization options are included free, others carry a small additional charge — both are always shown clearly on the product page before you add to cart.

Each product page lists the exact materials used, along with care instructions, under the "Materials" section.

Use a soft measuring tape around the widest part of your pet's neck or body, and check our size guide (linked on every product page) for the closest match.

Our size guide is based on average measurements for each size and is a strong starting point — when your pet is between sizes, we recommend sizing up.

Care instructions are specific to each product's materials and are listed on the product page under "Care instructions."

Durability varies by product and material — check the description and materials section on each product page for details on what it's built to handle.

Most items fit true to size when measured against our size guide. If a specific product tends to run differently, that's noted on its product page.

Many are, but sizing and hardware differ between our dog and cat lines — check each product's description, or shop directly from our For Dogs or For Cats collections.

You have 30 days from delivery to return an eligible, unused item in its original condition for a refund or exchange.

Personalized items can only be returned if they arrive damaged or don't match what you ordered, since they're made specifically for you.

Go to Orders in your account, select the order, and follow the return steps — or contact us and we'll walk you through it.

Once we receive your return, refunds are processed within 3-5 business days back to your original payment method.

Yes — let us know when you start your return and we'll set up a size exchange instead of a refund.

We accept all major credit and debit cards, plus any additional payment methods shown at checkout.

Yes — checkout is handled entirely by Shopify's secure, encrypted checkout, the same system used by thousands of stores worldwide.

Double check the code hasn't expired and that your cart meets any minimum spend or product requirements. If it still won't apply, contact us and we'll take a look.

We don't offer price matching, but we do run seasonal promotions — subscribe to our emails to hear about them first.

Where available at checkout, you'll see options like this displayed automatically based on your order total and location.

Yes! Gift cards are available in a range of amounts and are delivered by email, ready to use at checkout.

Yes — most products let you add a free gift message at checkout or in the personalization panel, which we include with the order.

Yes, gift orders never include a price on the packing slip, so it's ready to give straight from the box.

Yes — every bundle is priced below what the individual items would cost separately, and the savings are shown on each bundle.

Visit our Gift Hub to browse curated bundles by occasion, from birthdays to new-pet welcome sets.

No, you can check out as a guest. Creating an account just lets you track orders, save addresses, and manage subscriptions in one place.

Not yet, but it's something we're exploring — subscribe to our emails to be the first to know if we launch one.

Tap the heart icon on any product to save it to your wishlist. It's saved right in your browser, so you can find it later on the Wishlist page.

Go to Profile in your account dashboard to update your name and email.

Click "Forgot password" on the login page and we'll email you a link to reset it.

All your past orders are listed under Orders in your account dashboard, with tracking and details for each.

Yes — contact us and we'll take care of it for you.